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1. Service & Support
The best service experience, Offering the most personal attention and contact in the industry.
We believe doing what’s right takes the right organization. To do what’s right doesn’t take a commitment of words once in a while, but of proper actions time and time again. Our actions are supported by the investments we make in people and facilities. We’ve outpaced our steady market share growth, maintaining a low ratio of customers-to-engineers and customers-to-service managers so we have the people-power to be responsive and uphold our promised up-time commitments, with Meddicate, you can speak with a certified engineer within 30 minutes on the phone.
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2. Protect Your Product
We offer integrated solutions for appropriate, safe and cost-effectiveness management of healthcare technologies making wide use of dedicated resources, supported by our well-established organization for technical assistance.
Flexible Service to Suit Your Needs, Meddicate offers an efficient flexible care package. Whatever you need, you get. If you need anything, we can deliver the components that you need.
Meddicate builds service agreements that contain flexible terms, giving you the ability to alter the service delivered to best suit your needs over time.
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3. After-Sales Support
Our structure ensures a correct and comprehensive after-sales service and continuous control of equipment that ensures maximum functionality, allowing the customer, which is always at the center of our attention, to plan their daily activities in conditions of absolute tranquility.
The Meddicate service team is dedicated to your success and helping protect your product. Our Service Engineers and Clinical Application Specialists will install and train your staff to operate the system effectively
Should you experience a problem or need assistance, our team is ready to assist no matter how small the issue.
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4. Fast Response
Meddicate provides you with 24/7 available local engineers for service, and 24/7 US-based dispatch of parts as needed, to get you up and running quickly. Same day parts delivery from 40 parts depots across the country. So, you can be confident that your operations won’t be delayed and won’t cause issues for your patients, staff, or facility.
5. Cybersecurity
A successful cybersecurity approach has multiple layers of protection spread across the computers, networks, programs, or data that one intends to keep safe. In an organization, the people, processes, and technology must all complement one another to create an effective defense that you need to prevent cyberattacks, data breaches, and other malicious security threats that could result in significant lost revenue, productivity or patient trust.
Implementing effective cybersecurity measures is particularly challenging today because there are more devices than people, and attackers are becoming more innovative. You’re challenged with maintaining levels of protection and system confidence with uninterrupted security protections while undertaking change management efforts.
6. Warranty
Meddicate provides the following limited warranty for the products. Meddicate warrants to their customer that any medical products purchased will be free from defects in materials and workmanship during the warranty period applicable to each such product. Warranty periods, which vary by product, may be obtained by contacting Meddicate’s Customer Support (info@meddicate.us). The warranty period commences on the date of shipment. Meddicate’s sole obligation for this limited warranty is to repair or replace a defective product at no charge to buyer, or to credit buyer’s account for the purchase price paid for the defective product, at Meddicate’s discretion. This limited warranty does not apply if the defective product:
• Subject to abuse, neglect, misuse, or accident
• Has not been used in accordance with Meddicate written instructions for use
• Not purchased from Meddicate
• Modified from its original configuration or repaired or altered by anyone other than Meddicate
To make a warranty claim, Meddicate’s Customer Support must be contacted within two days of discovery of the defect to obtain a return authorization number. Meddicate will be responsible for shipping costs on defective products that are under warranty which are returned by the buyer to Meddicate with a return authorization number. Replaced or repaired products will be shipped to the original buyer at Meddicate’s expense. Other warranty terms and limitations may apply to certain products.
• Actions that May Void the Limited Warranty:
• The warranty period has expired,
• The item or defect is not covered under warranty,
• Product failure due to damage, destruction, or misuse of product,
• Excessive wear, or
• Modifications or alterations to the product.
Meddicate hereby disclaims any other express or implied warranties not set forth in the foregoing limited warranty, including, but not limited to the implied warranties of mFlexible Service to Suit Your Needs, Meddicate offers an efficient flexible care package. Whatever you need, you get. If you need anything, we can deliver the components that you need.
Meddicate builds service agreements that contain flexible terms, giving you the ability to alter the service delivered to best suit your needs over time.